Understanding Your Rights as a Not-At-Fault Driver

When you’re involved in an accident that wasn’t your fault, you shouldn’t be left dealing with stress, delays, or unexpected costs. At Golbert Restorations, we specialise in not-at-fault accident repairs and manage the entire process on your behalf. From the moment your vehicle arrives at our Arncliffe workshop, we take responsibility for the assessment, documentation, and communication with the at-fault party’s insurer, ensuring your rights are protected and your repair is handled properly from start to finish.

Choosing Your Own Repairer

As a not-at-fault driver, you are legally entitled to choose your own repairer, regardless of what the insurer suggests. We ensure your vehicle receives high-quality repairs using manufacturer-approved methods, genuine or certified parts, and precise refinishing techniques. Our technicians follow strict structural and safety standards, restoring your vehicle to its pre-accident condition without compromise. Throughout the repair process, we keep you updated with clear communication so you always know exactly where your vehicle stands.

Replacement Vehicle Assistance

If you are not at fault, you may be eligible for a replacement vehicle at no cost to you. We work with trusted hire partners to arrange a suitable replacement car while your vehicle is being repaired, with the cost recoverable from the at-fault insurer. This service keeps you mobile and avoids disruption to your daily routine. Our team coordinates the entire process, ensuring the hire vehicle is delivered and collected with minimal effort on your part.

Managing the Entire Claims Process

Our not-at-fault repair service is designed to remove the complexity from insurance claims. We document the damage, prepare a detailed repair plan, and submit all required information directly to the insurer. This ensures the claim is processed correctly and avoids unnecessary delays. Once repairs are complete, your vehicle undergoes a final inspection covering structural alignment, paint quality, safety systems, and overall finish. Only when everything meets our standards is the vehicle returned to you, cleaned and ready for the road.

Trusted Not-At-Fault Repair Specialists

Golbert Restorations has built a strong reputation for delivering high-quality accident repairs and supporting drivers through the not-at-fault process with honesty, clarity, and professionalism. Our goal is to make the experience as smooth as possible while ensuring your vehicle receives the level of repair it deserves.